I've booked a Disney World vacation - now what?
Congratulations! You've booked a Disney World vacation! Now what do you do? Here are some frequently asked questions about how the process works.
How do I make payments?
There are several ways to make payments on your vacation - through email, by phone or through the submit a payment form. When I process a payment for you I will need:
- credit card type
- credit card number
- name on the card
- expiration date
- full billing address
- phone number
- reservation number and/or check in date
When is my final payment due? Can I make payments along the way?
Most final payment dates are 45 days prior to travel. Typically I will list your final payment date on your personal webpage. And any time you'd like to make a payment toward your vacation feel free to contact me and I will process the payment for you. It will help make the final payment easier to pay in the end!
I'm still confused about FastPasses or what I can do with a Park Hopper. Help!
It's okay! Confusion is completely normal since there is so much to learn. But a good starting point is the Disney World Crash Course. Take your time reading over the information and then let me know if you have questions (new content is added often).
Will you stay in touch with me or am I on my own?
I don't ever want you to feel like you are on your own! If you have a question you should have my email address and phone number but if you lose them you can always contact me through the website. I will not necessarily contact you frequently, but if there is ever a concern feel free to shoot me an email. Once your travel date gets closer I will be in contact with you about payments, paperwork, itinerary, etc.
What about my Advanced Dining Reservations?
Your Advanced Dining Reservations are available to book 180 days in advance of your check in date. If you'd like recommendations I'd be happy to help you figure out where to dine. As your 180 day window gets closer, drop me an email with what you are thinking about and let me take a peek and see what I can do for you.
What if a better discount comes available?
If a better discount comes out after you've booked your package I will gladly apply the discount to save you money. You do not need to stay up to date on the new discounts as I will keep track of them for you. I love to save my clients money!
Will I receive anything by mail?
A few weeks prior to your travel dates you will receive your Magical Express tags (if you have chosen to use Magical Express) and a packet that will include your "itinerary" from Disney. Sometimes these packets will be mailed separately so be sure you are on the lookout for them in your mailbox about 20 to 30 days prior to travel.
What if I need to cancel?
If something comes up and you need to cancel your vacation contact me as soon as possible and I will get the cancellation process rolling for you. Here are Disney's policies for cancellation:
Cancellation and Change Fees Prior to Guest Arrival
of Reservation - If the reservation is cancelled amounts paid, minus
cancellation fees, vacation insurance premium, and other amounts owed,
will be refunded. For cancellations made 44 days or less prior to guest
arrival, there is a cancellation fee of $200 per package, plus any
cancellation fees assessed by third party hotels or other suppliers. No
refunds are given for cancellation of a Grand Gathering experience made
6 days or less prior to the experience date.
- Guest will be
responsible for any cancellation fees assessed by an airline. In the
case of a non-refundable airline ticket, the cancellation fee is equal
to the entire ticket price. Cancellation of a refundable airline ticket
must be made at least 24 hours prior to the scheduled airline departure
- Vacation insurance is nonrefundable. Upon any cancellation, the charge for vacation insurance will be added to the other applicable cancellation fees.